Customer Support & SLA

Jerbz provides enterprise-grade customer assistance backed by modern issue-tracking integrations.

Support SLA Commitments

We operate under explicit Response Time SLAs based on subscription tiers to ensure your operations run without disruption.

Plan Tier	Support Channel	Response Time SLA
Starter	Email Support	48 Hours
Plus	Priority Email Support	24 Hours
Premium	Direct Ticket / AI Owner Routing	12 Hours
Enterprise / GCM	Dedicated Support + Phone Integration	4 Hours (Critical Issues)

Open a Support Ticket

Submitting a ticket automatically writes to our secure Firestore datastore. This triggers an Eventarc workflow notifying our on-call development crew and routes details to our AI Support Assistant for rapid ticket categorization in Jira.